Nicereply is a customer experience management platform used to measure Customer Satisfaction, Customer Effort Score and Net Promoter Score. Nicereply helps solve three major problems: not receiving enough feedback from customers, losing customers but not knowing why, desire to increase the quality of the support department but not sure how. Thanks to Nicereply you're able to solve all the problems mentioned above. Want to know how? If you're not receiving enough feedback from customers ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. Additionally survey your customers automatically after you close a ticket or after customers finish a purchase. Choose how long to wait post-resolution/post-purchase before sending out a survey.
Nicereply is a customer experience management platform used to measure Customer Satisfaction, Customer Effort Score and Net Promoter Score. Nicereply helps solve three major problems: not receiving enough feedback from customers, losing customers but not knowing why, desire to increase the quality of the support department but not sure how. Thanks to Nicereply you're able to solve all the problems mentioned above. Want to know how? If you're not receiving enough feedback from customers ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. Additionally survey your customers automatically after you close a ticket or after customers finish a purchase. Choose how long to wait post-resolution/post-purchase before sending out a survey.
Specifications
Business Size
Startup
Customization
Yes
Deployments
Cloud
Language Support
English,German,Spanish
Platforms
Product Details
Features
Data Analysis Tools
Net Promoter Score
Customer Effort Score
Zapier integration
Simple customization of rating page
Mobile ready surveys
Zendesk Integration
Desk.com Integration
Salesforce Integration
Help Scout Integration
CRM integration
Feedback collection
Ratings & reviews
Surveys & feedback
Performance analytics
Benefits
Analytics & Insights
Dashboard built for customer service managers. All important stats in one place.
Real-time customer feedback
Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.
Design beautiful surveys
Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.
Integrates with help desk or CRM
Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.
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