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NetHelpDesk

Name: NetHelpDesk
Rating: 4.5 (2 reviews)

By NetHelpDesk

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Highlights : About NetHelpDesk

Document Management

Portfolio Management

Project Management

Proposal Generation

Quote Management

Resource Management

About NetHelpDesk

NetHelpDesk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars, provide queue management, automatically assign tickets and requests, and manage escalations. The software also provides a self-service web portal and an availability management service. NetHelpDesk provides other applications like asset management, billing and financial administration, project management, sales and marketing automation, call center, and field service capabilities. The software centralizes the entire communication system by bringing multiple teams into a single service desk system. The application notifies the customer on a regular basis providing the status of the service request.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Resource Management

Live Chat

Self Service Password Reset Tool

Service Catalogue

Multiple Applications

Multiple Departments

Multiple Channels

Print Management

Education Sector-Ready

ITSM Service Desk

Self Service Portal

SLA Management

Remote Control

Procurement Management

Mobile Access

Incident Management

IT Asset Management

Change Management

Time & Expense Tracking

Resource Management

Benefits

Powerful help desk solution

NetHelpDesk is a powerful help desk solution that caters to the varying needs and support requirements of many enterprises and organizations across a range of industries.

Ticket management capabilities with a fully functional CRM suite

NetHelpDesk combines ticket management capabilities with a fully functional CRM suite. What you get is a unified support system that integrates multiple business applications, enabling companies to implement it multiple departments.

Complicated support environment

With NetHelpDesk, you have a solution that turns your complicated support environment into a well-oiled, productive, and efficient system.

NetHelpDesk addresses

NetHelpDesk addresses common support issues many companies and organizations are faced with. The system speeds up your response time to all your customer queries, routing customer communications (emails, calls, texts, and social media) to the right departments and agents while keeping all the information intact.

Support team leaders can easily prioritize and delegate tasks automatically

With NetHelpDesk, support team leaders can easily prioritize and delegate tasks automatically to their agents. This enables agents to work on support requests and deliver appropriate and timely support to their customers, greatly contributing to the latter’s positive experience and satisfaction.

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