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Knowledge Center

Name: Knowledge Center
Rating: 4.5 (2 reviews)

By USU GmbH

1056 Interested

Highlights : About Knowledge Center

Article editor

Artificial intelligence

Cataloging/categorization

Central knowledge database

Collaboration

Salesforce & Zendesk integrations

About Knowledge Center

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications. Knowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors. Knowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base. It offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Advanced search

Article editor

Artificial intelligence

Cataloging/categorization

Central knowledge database

Collaboration

Content management

Data management

Decision tree creation tool

Discussion boards

Feedback management

File/folder management

Intelligent search

Inter-agent chat

Knowledge base management

Media support

Multi-language support

Personal notifications

Salesforce & Zendesk integrations

Self-service & chatbot integration

Sharepoint integration

Sticky notes

Workflow & approval for articles

eLearning functionality

Benefits

Knowledge Center gives agents quick and central access to all the knowledge they need to help customers.

Intelligent search functionality enables agents to locate information for customers quickly and easily.

Use the decision tree creation tool to build custom decision trees to guide agents conveniently through customer inquiries.

Agents can create new knowledge articles, as well as edit existing content with the intelligent article editor.

Knowledge Center supports multiple languages, ensuring it is suitable for international use.

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