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Jive Contact Center

Name: Jive Contact Center
Rating: 4.5 (2 reviews)

By Jive Communications

1294 Interested

Highlights : About Jive Contact Center

Inbound reporting

VoIP

Auto-Attendants

Custom messages

Dial by name

Fax to email

LDAP integration

Ring groups

About Jive Contact Center

Jive communications provide enterprise-grade unified communications and hosted VoIP solutions to business and institutions via the cloud. Every Jive standard plan includes local dial-tone, voicemail, and long-distance with all advanced PBX features. It includes various leading VoIP features such as Hosted PBX, call reporting/analytics, day-night mode, 3-way conference, music on hold, intercom, dial by name, call waiting, call forwarding, virtual fax, custom greetings, remote access, fax to email, and many more.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Inbound reporting

VoIP

Auto-Attendants

Custom messages

Dial by name

Fax to email

LDAP integration

Ring groups

Speed dial

Agent login/log out

Cloud PBX

Multi-site compatible

Corporate directory on phone

Call recording

Call routing

Multi-site compatible

Call monitoring

Call center management

Custom schedules

Fax to email

IVR / Voice recognition

Call queue management

Call analytics

Contact management

Benefits

Jive plan

Every Jive plan includes all the features provided by the company - customers don’t pay more for additional functionality.

Jive customers

Jive customers don’t pay maintenance fees or support contracts for making any changes to their plan.

Provides an administrative console

Jive provides an administrative console for administrators to control specific features such as the creation of new users, changing voicemail boxes, and password creation.

Allows full integration

It allows full integration with existing system software.

Accessible from anywhere

The service is accessible from anywhere on any device via a high-speed internet connection.