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IMIconnect

Name: IMIconnect
Rating: 4.5 (2 reviews)

By IMImobile

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Highlights : About IMIconnect

Intelligent call routing based on multiple parameters

SMS, voice, FB Messenger, Twitter DM, Push & In-app chat

Configurable workflow

Visual flow builder for customer journey orchestration

Branch workflows based on dynamic if-then analysis

Customer service integration

About IMIconnect

IMIconnect is an Enterprise CPaaS platform that enables businesses to automate multi-channel customer journeys. The IMIconnect platform supports end-to-end automation of customer interactions by offering pre-integrated access to customers’ preferred communication channels such as Apple Business Chat, Facebook Messenger, SMS, Twitter DM, voice, email, In-app, WhatsApp, etc., and flexible integrations with backend enterprise systems such as CRM, marketing automation, customer databases, and more. At the core sits a visual flow builder featuring various communication channels, system integrations, and other workflow constructs – all exposed as nodes that can be dragged and dropped onto a canvas to facilitate rapid customer journey orchestration and automation. Developers, product managers, and architects in leading consumer businesses use IMIconnect to build innovative customer service, marketing and proactive customer engagement journeys such as interactive SMS flows, Messenger chat bots, self-serve IVR, interactive order tracking, payment notifications, fraud detection and prevention apps, and other conversational experiences.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

No-code

Multi-channel messaging API

Detailed transaction logs

Batch processing

Intelligent call routing based on multiple parameters

Call transfer

Configurable workflow

CRM integrations

SMS, voice, FB Messenger, Twitter DM, Push & In-app chat

Real time reporting

Rules-based workflow

Security & encryption

Text to speech

Two-factor authentication

SDKs for Push & in-app messaging across operating systems

Visual flow builder for customer journey orchestration

Trigger communication flows based on real-time events

Role-based permissions

Event triggered email

Dynamic workflow

Customer service integration

User access controls

Collaboration

Customer experience management

Branch workflows based on dynamic if-then analysis

Benefits

Multi-channel messaging

Multichannel customer communications across telecom, social, and OTT channels including SMS, Voice, RCS, Push, In-app, Apple Business Chat, Facebook Messenger, Twitter DM, WhatsApp, Email, WeChat, and more.

Self-serve custom integrations

Easily integrate with existing business systems and applications, whether modern REST/SOAP compliant systems or proprietary home-grown systems, and enable end-to-end automation.

Workflow builder

Visual drag-and-drop flow builder to orchestrate, automate and iteratively refine customer journeys across communication channels and business systems quickly and easily.

Scalable cloud platform

One click deployment with automated elastic scalability to support spikes in transaction volumes typical in enterprise customer engagement scenarios.

Intelligent routing

Intelligent routing of messages based on costs, priority or customer availability and preferences to reduce costs of communication, cater to customer preferences and comply with contact policies

Services management and monitoring

Centrally manage all your customer communications with real time reporting on service health, delivery rates, throughput and latency

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