IFS Field Service Management

About IFS Field Service Management

IFS Field Service Management by IFS World Operations is a solution, which helps manufacturers and distributors manage job status, assets, and technician activities across remote locations. The AI-based omni-channel tool lets users automate processes related to scheduling and planning tasks based on service-level agreements, business goals, and customer contracts.Key features of IFS Field Service Management include dispatching, time clock, routing, file storage, accounting integration, and GPS tracking. Its contact center allows enterprises to manage core customer service operations such as parts ordering, request handling, and technical support, ensuring client engagement. Manufacturers can also store customer information including contact details and service history in a unified database for future reference. The tool helps users send alerts to notify engineers and teams in the field about tasks assigned, providing mobile access across remote locations. IFS Field Service Management can either be deployed on-premise or hosted in the cloud. It comes with tools to address all aspects of the service supply chain, including forward and reverse logistics. The solution enables distributors to handle long duration and complex service delivery, facilitating project management.