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Freshservice

Name: Freshservice
Rating: 4.5 (2 reviews)

By Freshworks Inc

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Highlights : About Freshservice

Service desk automations

Active Directory integration

Change, problem & release management

Interactive visualizations

Auto-conversion of emails to articles

IT & non-IT asset tracking

About Freshservice

Freshservice is a cloud-based ITIL service desk that replaces most ITSM tools. A plug-and-play application, Freshservice allows IT admins to track and manage the assets owned by their organizations. Using Freshservice, admins are also able to create product configurations and inventory lists to identify the impact of assets like software licenses, hardware, and even laptops and servers. Having a robust ITIL service desk enables companies to run more efficiently, and it ensures that important assets aren’t misplaced or mismanaged. Additionally, Freshservice offers automation features that organizations are able to use to speed up workflows. Rather than spending hours assigning, categorizing, and prioritizing tickets each day, admins can sit back while tickets assign, categorize, and prioritize themselves. Admins can also trigger specific actions for important events, like sending an email notification whenever a ticket is re-opened.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Service desk automations

Root cause analysis

Automatic notifications & alerts

Active Directory integration

Change, problem & release management

Full CSS rebranding

Custom reports

Interactive visualizations

Auto-conversion of emails to articles

Issue tracking

Service catalog

Recurring task scheduling

Time tracking

Custom roles

Natural Language querying

Custom SSL

SLA management

Workflow management

Real-time project dashboard

Automatic ticket escalations

Ticketing system

Priority matrix

Drag-and-drop interfaces

Scheduled reports

Customizable action trigger conditions

'Team Huddle' chat

Custom fields

Satisfaction surveys

Custom approval workflows

Out-of-the-box reporting

Automatic ticket assignment

Deadline violations indicator

Solution auto-suggest in knowledge base

Support ticket dashboard

Team & agent performance monitoring

Task management

Contract management

Customizable self-service portal

Project management

Asset management & asset discovery

@mentions

Benefits

Cloud based and ITIL Ready out of the box

Refreshing user experience that is miles ahead of age-old service desks

Built-in asset management capabilities to manage all kinds of digital assets

Flexible Pricing Plans for all kinds of organizations

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