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Elevio

Name: Elevio
Rating: 4.5 (2 reviews)

By Elevio

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Highlights : About Elevio

Built-In Contextual Support

Relevant Content

Instant, Inline Help Prompts

ML-Powered Engagement and Feedback

Embedded Assistant

Extensive Integrations

About Elevio

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content. Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an “advisor” tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Extensive Integrations

Knowledge Management

Survey Management

Onboarding

Self Service Portal

Customizable Branding

Offline Form

Collaboration

Feedback Management

Service Level Agreement (SLA) Management

Third Party Integration

Network Monitoring

Interaction Tracking

Website Visitor Tracking

Customer Segmentation

Sentiment Analysis

Churn Management

Communication Management

Content Syndication

Feedback Collection

Benefits

Self-served support and education over the labor-intensive

Elevio prioritizes self-served support and education over the labor-intensive, assisted support channels. This is done with the knowledge that most consumers are happy when helping themselves than contacting customer support.

Delivers the guidance and resources

The solution intelligently delivers the guidance and resources that consumers need, helping them grow a lasting bond with the product. By contextually placing the content on-site, you actively eliminate customer tickets. Besides, it instantly resolves issues that would have otherwise bombarded other customer support channels. This makes life easier for both the customer and your support staff.

To support continuous user education.

Elevio presents a powerful tool called the Hub. The Hub offers a conducive workspace where all employees contribute to improving your documents. The feature takes into account the effort of every employee making it easy to maintain documents that are accurate, up to date, and as comprehensive as they ought to be. Besides, the solution blends data analysis and feedback using machine learning to support continuous user education.

To solve simple issues

Elevio comes with Hotspots and Assistant features. These features allow you to deliver instant, pertinent support content within your product. They remove the irritation of consumers having to move offsite or wait for customer support staff to solve simple issues. Moreover, Elevio eliminates the hurdles that inhibit customer success. It allows customer support staff to enhance your websites’ user experience (UX) designs without the need for specialized IT skills.

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