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Deskero

Name: Deskero
Rating: 4.5 (2 reviews)

By Deskero

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Highlights : About Deskero

Streamlined workflows

Email, social media and SMS support

Complete knowledgebase for quick self service solutions

Advanced scenario execution

Custom multilanguage automatic messages

Scenario automation for a faster workflow

About Deskero

Deskero is a cloud-based help software that provides simple yet effective tools to integrate requests or inquiries coming from various channels (such as emails, social networks, chats, and websites) into a single database and put some order and sense into the chaos of modern customer care. It aims to establish a new kind of relationship with customers, engaging and communicating with them in a very innovative and personal way through simple and smart use of social networks. Deskero understands that today’s business ventures need to establish an open as well as constructive dialogue with their customers. By simplifying the management of service assistance that fully exploits social networks and other channels, the application offers companies very simple and yet effective tools to make customer support quicker, easier, and more modern.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,German,Spanish

Platforms

Product Details

Features

Streamlined workflows

Single-click response

Customizable database tailored to suit your needs

Easier email importing

Additional custom portals for specific products

Complete knowledgebase for quick self service solutions

Easier migration of knowledgebase to social networks

Full Twitter integration

Complete set of reports & analytics

Multiple chat widgets for different website sections

Scenario automation for a faster workflow

Fully customizable look&feel

Custom multilanguage automatic messages

Customizable feedback widget to use directly on the website

Social monitor features to track and compare competition

Benifits

Comprehensive Tool Set

Deskero aims to empower businesses by helping them with the necessary tools to boost efficient customer communication. It is a robust and proactive helpdesk software which encourages businesses to reach out to their customers via chat, email, telephone, web, and social networking platforms. Businesses can monitor what customers are saying about them and their products. Companies can also check out their competitors online.

Built On The Basic Ticket Management Platform

At the core of the Deskero platform is the basic ticket management system. Companies can collect feedback, queries, and other requests from their websites by using a special Deskero widget. In addition, they can direct outside requests that come in by web, email, chat, phone, or social media into one centralized portal. Requests can quickly be converted into tickets and prioritized.

Highly Intuitive and User-Friendly

Deskero is easy to implement and easy to use. Feedback widgets can be embedded in company websites and configured without the help from internal IT support channels. Visual reports can be quickly generated using Deskero’s pre-made templates.

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