Highlights : About Convoso Cloud Contact Center
Custom Reporting
Campaign hot keys
Call back scheduler
Custom hold music/sales message
Speed dial numbers for transferring
Customizable CRM contact form (call sheet)
After-call custom reminders/notifications
Product Details
Features
CRM
Custom call distribution
Hosted IVR
Customer lead management (lead drips)
ACD intelligent call routing
Branch scripting
CTI screen pop
Embedded web-form
Custom call time rules
Custom inbound numbers
CRM integration
Quality Management
Call Routing
Call Recording
Real Time Monitoring
Compliance Management
Real Time Reporting
Call Monitoring
IVR / Voice Recognition
Predictive Dialer
Campaign Management
Blended Call Center
Call Logging
Call Scripting
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Manager
Virtual Call Center
Call Reporting
Benefits
Rich suite of comprehensive, end-to-end solutions
Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.
Maintaining strong partnerships with our customers
Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.
Customers are satisfied throughout our entire partnership
Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.