Highlights : About CloudCall Software
Log, Record, and Replay Calls
Click-To-Call
Voicemail Drop
CRM Integration
Product Details
Features
Log, Record, and Replay Calls
Click-To-Call
Voicemail Drop
CRM Integration
Cloud-Based Telephony System
Inbound Screen Pop
Real-Time Performance Analytics & Dashboards
Automatic Call Distribution
Monitor, Whisper, Barge On Live Calls
Dynamic Local Calling
Inbound Call Routing
Outbound Progressive Dialer
Intuitive Customer Portal
Benefits
Performance
Track and support call center teams' improvements with CloudCall's monitoring and real-time analytics.
Recording
Record and play phone calls without any additional hardware needed. Always keep a track of past voice calls with CloudCall.
Ratings
CloudCall enables call and service rating. Measure team and individual customer satisfaction performance.
Synchronization
Calls are automatically logged inside CloudCall and synced across all its integrations. Users are able to easily access recordings or call logs.
Quality Conversations
Inbound Screen notification allows users to know who is calling in, allowing them to view full CRM profile and history. Properly greet callers to start conversations off right.
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