Celisa

About Celisa

Celisa is a virtual assistant designed to help businesses across various industry verticals, such as logistics, insurance, education, financial services, and utilities automate daily workflows to boost productivity. Built on Salesforce, the solution captures essential data using a chat interface in order to streamline frequently performed tasks. Key features of Celisa include business process automation, predefined commands, virtual assistance, artificial intelligence (AI), and machine learning. Teams are able to submit sets of commands to perform tasks, which can be configured based on individual requirements. The Salesforce-native platform comes with continuous release cycles, enabling enterprises to test the system for irregularities and ensure operational efficiency. Celisa allows sales representatives to perform tasks using mobile devices across multiple locations. The system’s "Quick Search-Quick Show" functionality provides visibility into upcoming and assigned tasks. Its chatbot-like interface helps users manage open cases and automate task completion within the application’s dashboard.