Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.
The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.
Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.
The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Surveys & Feedback
Ticket Management
Email Integration
Email Signatures
Domain Branding/Mapping
Mailbox Signatures
Merge Conversations
Apps & Integrations
Service Level Agreements
Benefits
Automatically customized for your business
You can create your first ticket in less than a minute and a half since everything is automatically customized for your business. After you sign up, you can create your first ticket manually or start receiving tickets from customers via your personalized end-user portal. The software is designed for speed and simplicity, making it easy to use even for new support reps.
Allowing you to address customer issues and queries
Cayzu seamlessly integrates into your email, websites and social media networks, allowing you to address customer issues and queries no matter what channel they use to communicate. You can also set up multiple different brands and products that all look different to the customer, but all feed back into your own personalized help desk dashboard.
To get help anytime, anywhere with a self-service portal tailored to your brand
You can provide your customers the means to get help anytime, anywhere with a self-service portal tailored to your brand, complete with your logo, colors and even URL. Customers get to submit and track tickets anytime through desktop, laptop or mobile devices.
Allows you to track every ticket and applicable email conversations, prioritize and categorize them
The intuitive help desk platform allows you to track every ticket and applicable email conversations, prioritize and categorize them, analyze them and provide you with tracking reports, and enable you to send automated replies. You will be able to see status at a glance, address urgent issues, and see what is working with the system and what’s not.
Make customer service quicker and more efficient
The platform’s automatic assignment rules make customer service quicker and more efficient. For example, you can set refund requests to automatically go to your finance staff, product inquiries to your sales department, and so forth. You can even have the system auto-close a ticket when an issue is resolved. This feature effectively and efficiently manages your support ticket queue.
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