CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations. CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak to customers and avoid voicemail.
CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations. CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak to customers and avoid voicemail.
Specifications
Business Size
Startup
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Progressive dialer
Manual dialer
Inbound call center
Blended call center
Virtual call center
Premise-based call center
Live agent monitoring
Skill based routing
Call recording
List management
In-depth reporting & analytics
Answering machine detection
Third party software integrations
Basic CRM software built-in
Manager account and dashboard
Interactive Voice Response (IVR)
Marketing Automation
data
Benefits
CallTools' outbound predictive dialer
CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes.
The inbound contact center solution
The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller.
Users with in-depth reporting and analytics
CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data.
Recorded calls are stored securely
Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer.
Assigns agents to one or more campaigns
The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time.
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