Augutech Predictive Dialer is able to deliver 60 calls per hour per agent and can support up to 40 stations at once. Users can set a campaign to auto-dial and send live calls to available agents. Managers are able to monitor, listen-in, or even barge-in to any calls from any location. Augutech can set customized outbound caller IDs and dial with custom time zone restrictions including per state and per day-of-the-week. The solution is able to detect answering machines and play a message for answering machine calls.
Augutech Predictive Dialer is able to deliver 60 calls per hour per agent and can support up to 40 stations at once. Users can set a campaign to auto-dial and send live calls to available agents. Managers are able to monitor, listen-in, or even barge-in to any calls from any location. Augutech can set customized outbound caller IDs and dial with custom time zone restrictions including per state and per day-of-the-week. The solution is able to detect answering machines and play a message for answering machine calls.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
FTC compliance
Lead capture
Lead management
Campaign management
Escalation management
IVR/voice recognition
Manual dialer
Outbound call center
Predictive dialer
Premise-based call center
Progressive dialer
Virtual call center
Preview dialing
Voice messages
Detailed campaign reports
Automatic CRM pop-up window
Call forwarding and call routing
Dynamic call scripts
Whisper coaching
Edit, share, and save CRM record
Built-in CRM
Import and create call lists
Automatically control opt in opt out
Unlimited call sub-lists and groups
Search CRM contacts
Save custom CRM fields
CRM integration
Benefits
Automatically dialing and skipping busy or disconnected calls
AuguTech helps boost agent work rate by automatically dialing and skipping busy or disconnected calls, and alternatively leaving voicemail on responding systems.
Get detailed insights from campaign reports
Users can stay on top of what is happening to their leads by editing, sharing, and saving CRM records, and get detailed insights from campaign reports
CRM integration
CRM integration enables a unified messaging platform for SMS, email and fax messages and includes a smart list loader to efficiently upload client lists.
Integration with SugarCRM
Integration with SugarCRM allows agents to efficiently interact with customers via unified messaging, smart search, and the verification of valid numbers.
Agents can communicate with other states
Agents can communicate with other states by using different communication channels including IP or analog.
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