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Augutech Predictive Dialer

Augutech Predictive Dialer

By Augutech


  •  881 Interested

Highlights : About Augutech Predictive Dialer

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Blended call center

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Call monitoring

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Call recording

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Call results

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Call transfer

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Callback scheduling

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Campaign specific called ID

About Augutech Predictive Dialer

Augutech Predictive Dialer is able to deliver 60 calls per hour per agent and can support up to 40 stations at once. Users can set a campaign to auto-dial and send live calls to available agents. Managers are able to monitor, listen-in, or even barge-in to any calls from any location. Augutech can set customized outbound caller IDs and dial with custom time zone restrictions including per state and per day-of-the-week. The solution is able to detect answering machines and play a message for answering machine calls.

Specifications

  Business Size
Small
  Deployments
Cloud
  Language Support
English
  Platforms

Product Details

Features

FTC compliance

Lead capture

Lead management

Campaign management

Escalation management

IVR/voice recognition

Manual dialer

Outbound call center

Predictive dialer

Premise-based call center

Progressive dialer

Virtual call center

Preview dialing

Voice messages

Detailed campaign reports

Automatic CRM pop-up window

Call forwarding and call routing

Dynamic call scripts

Whisper coaching

Edit, share, and save CRM record

Built-in CRM

Import and create call lists

Automatically control opt in opt out

Unlimited call sub-lists and groups

Search CRM contacts

Save custom CRM fields

CRM integration

Benefits

Automatically dialing and skipping busy or disconnected calls

AuguTech helps boost agent work rate by automatically dialing and skipping busy or disconnected calls, and alternatively leaving voicemail on responding systems.

Get detailed insights from campaign reports

Users can stay on top of what is happening to their leads by editing, sharing, and saving CRM records, and get detailed insights from campaign reports

CRM integration

CRM integration enables a unified messaging platform for SMS, email and fax messages and includes a smart list loader to efficiently upload client lists.

Integration with SugarCRM

Integration with SugarCRM allows agents to efficiently interact with customers via unified messaging, smart search, and the verification of valid numbers.

Agents can communicate with other states

Agents can communicate with other states by using different communication channels including IP or analog.

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