Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in call centers to trade call scripts and schedule training sessions for in-context agent guidance. Astute ePowerCenter provides on-demand answers, recommends next best actions and features personalized views of each customer. With dynamic and custom fields, marketers can capture relevant customer details for every campaign. The solution features natural language processing to automatically real and understands incoming customer emails.
Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in call centers to trade call scripts and schedule training sessions for in-context agent guidance. Astute ePowerCenter provides on-demand answers, recommends next best actions and features personalized views of each customer. With dynamic and custom fields, marketers can capture relevant customer details for every campaign. The solution features natural language processing to automatically real and understands incoming customer emails.
Specifications
Business Size
Small
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Knowledge management
Email campaigns
Analytics tools
Consumer behavior analysis
Multi-channel communication
Fraudulent claim identification
Context-driven actions
Integration with CRM systems
Customer analysis
Customer history
Customer returns
Call center executive training
Unified customer view
Auto-responders
Multi-channel marketing
Real time alerts
Social media integration
Benefits
ePowerCenter provides contact center agents
ePowerCenter provides contact center agents with detailed information about the clients and context-driven recommendation actions.
Provides training for the contact center agents
The software provides training for the contact center agents as well as offers a unified customer view and analytics in a single integrated interface.
Help increase data entry speed and reduce errors
Dynamic field configuration, intelligent type-down options, dynamically changing fields, and name & address matching options help increase data entry speed and reduce errors.
Generates consumer insights
The product generates consumer insights by tracking trends and analyzing consumer behavior & attitudes using reporting and analytics tools.
Integrated knowledge base
ePowerCenter has an integrated knowledge base that provides custom-crafted automatic responses to client queries to help save time.
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