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AskNicely Software

Name: AskNicely Software
Rating: 4.5 (2 reviews)

By AskNicely

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Highlights : About AskNicely Software

Daily survey scheduling

Recurring surveys

Automated reporting

Responder Social profiles

Event triggered surveys

Multi-brand surveys

About AskNicely Software

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards. Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from integrated customer relationship management (CRM) and help desk systems and forward comments to the appropriate team.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Daily survey scheduling

Recurring surveys

Automated reporting

Customized response alerts

Unlimited Users

Customizable survey wording

1-Click Testimonial publishing

Multi-language surveys

One-off survey blasts

Leaderboards

Responder Social profiles

Reply to feedback

Lifetime data archive

Event triggered surveys

Multi-brand surveys

Send from your own domain

Benefits

AskNicely automates the customer feedback collection process with one-question email surveys which are based on Net Promoter Score (NPS) framework.

With continuous NPS monitoring, businesses can monitor customer ratings and feedback in real time.

Business users can take immediate action on customers' feedback through the AskNicely interface or directly from the integrated CRM solution.

Users can automatically post scores to Salesforce or KPI dashboards like Geckoboard or Klipfolio.

Business users can build leaderboards and rank top segments, products, and agents to instantly gain key business insights.

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