Highlights : About Ameyo
Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Product Details
Features
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Benefits
Offers Customer Interaction Management technology
Ameyo offers Customer Interaction Management technology for companies to enable them to reach out to potential customers, connect with them, complete their order, manage their complaints as well as deliveries and provide feedback through an integrated interface.
Allows organizations to be proactive to their customers
Ameyo allows organizations to be proactive to their customers as compared to the reactive or passive technologies of the past without the need to replace the existing infrastructure.
Allows a business to integrate its existing workflows
Ameyo allows a business to integrate its existing workflows and applications into a contact center solution which has been a challenge for organizations that had to modify their internal processes in order to co-exist with standalone solutions.