Highlights : About 3CX
CRM integrations
Call recording
Call parking, pickup and transfer
Call logging
Queue reporting
Barge in, listen in & whisper
Colleague statuses
Product Details
Features
CRM integrations
Call recording
Call parking, pickup and transfer
Call logging
Queue reporting
Barge in, listen in & whisper
Colleague statuses
Web video conferencing
Voicemails forwarded to inbox
Real time statistics
Microsoft Outlook integration
Classroom features - surveying and feedback
iOS and Android apps
Click-to-call
Call pop-ups
Faxes converted to PDF
Instant messaging
Screen sharing
Remote assistance
Message waiting indicator
Digital receptionist/IVR
Call queueing
Scheduled backup
Call queuing
SLA alerting/reporting
Meeting recording
Benefits
Native iOS and Android apps
Native iOS and Android apps allow users to make free calls to the office, and receive calls without the need to give out their personal phone number.
Customizable statuses
Customizable statuses enable users to see which colleagues are available and who should not be disturbed
Integrated web conferencing
Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.
CRM integration
CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.
Inbound faxes
Inbound faxes are converted to PDF, and voicemails to sound files, both of which are forwarded to users’ inboxes.